Refund & Cancellation Policy

Refund & Cancellation Policy

At Refund & Cancellation Policy ("we," "our," "us"), we value customer satisfaction and strive to deliver reliable and professional printer support services. This Refund & Cancellation Policy explains the terms under which refunds or cancellations may be processed.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

. The service was not delivered due to technical issues on our end.

. The issue reported by the customer remained unresolved, despite reasonable efforts from our support team.

. Duplicate or accidental payments were made.

2. Non-Refundable Services

Refunds will not be issued in the following cases:.

  • Services that have already been delivered and completed.
  • Issues caused by hardware defects, manufacturer faults, or third-party products beyond our control.
  • Problems that require official manufacturer support or warranty claims.
  • Failure to follow the instructions provided by our technicians.
  • Delays or failures caused by internet/connectivity issues on the customer’s side

3. Cancellation Policy

  • Customers may cancel a scheduled service request before support has been initiated, and in such cases, no charges will apply.
  • If support has already started (via chat or call), cancellations may not qualify for a refund.

4. Refund Request Process

To request a refund:

1. Contact our support team at ?? [Your Email Address] or ?? [Your Contact Number].

2. Provide your payment details, service reference, and reason for requesting a refund.

3. Our billing team will review your request and notify you of the outcome within 7–10 business days.

5. Refund Method

  • Approved refunds will be processed back to the original method of payment (credit/debit card, online transfer, etc.).
  • Processing time may vary depending on your bank or payment provider.

6. Dispute Resolution

In case of disagreements regarding refunds, we encourage customers to first contact our support team for resolution. If unresolved, disputes will be handled under the governing laws of [Your Country/State].

7. Updates to Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Please review this page periodically for the latest version.

8. Contact Us

If you have questions about our Refund & Cancellation Policy, please contact us:

Email: info@printator.store

Phone: 24/7 Support Service